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Quality Lapel Pins, Inc.
13978 West Bowles Avenue
Building B, Suite 100
Littleton, CO 80127
Here at Quality Lapel Pins we stand behind every custom order with our 100% Signature Quality Guarantee. We will replace any defective custom product. We only require that you submit via email in writing the issue and document that issue with digital photographs of the defective product. This must be done within 30 days of receiving your custom order. For purposes of this Agreement, the term “defect” or “defective” means a manufacturing error. Satisfaction guaranteed.
When ordering a custom product through Quality Lapel Pins, we work hard to create the correct custom item and have it delivered to you in a timely manner. Having said this, we rely on you for vital information in order to produce all of our specific custom products. Any info that is not relayed via email in writing may affect the custom making process and the time in which it takes to deliver your custom product.
A production digital proof of your custom product will always be emailed to you before any manufacturing will take place on your order. All artwork must be approved in writing by you the customer. Once your approval is given to Quality Lapel Pins, any changes that you decide to make after that time may result in additional cost and delayed manufacturing time. Price quotes are valid for 30 days from the date the price is quoted. Because all items are custom made for you the customer, there are no refunds given on any custom orders. Custom orders may not be returned to Quality Lapel Pins for a refund or future order credit. In addition, once manufacturing has begun on a custom order, it cannot be canceled without you paying for the work that has been done up to the point of cancellation.
Quality Lapel Pins uses a Pantone (PMS) color matching system, and it is important that you indicate your color choices using Pantone PMS numbers. If PMS colors are not specified by you then Quality Lapel Pins will pick PMS colors for you. For additional information regarding the Pantone (PMS) color matching system, visit the Pantone site at www.pantone.com. In addition, because all computer monitors/ printers do not display colors in the same way, you should confirm your color choice by consulting a Pantone (PMS) color book/chart, which are available at most art supply stores. Embroidered products and true cloisonné products do not use PMS colors, however you can still specify PMS colors and Quality Lapel Pins will match them as close as possible to what is available in these finishes.
Quality Lapel Pins is a custom products manufacturer and all items made are for your use, and because of this, a 50% down payment is required to begin the manufacturing process. The remaining balance due on your custom order will be paid for by you at the time your product ships to you the customer. Outstanding balances that are not paid when an order ships are subject to penalty charges assessed by Quality Lapel Pins based on the amounted owed to Quality Lapel Pins and the delinquent time that has passed and/or may continue to pass.
Legal ownership of any and all logos, trademarks, and copyrights. By submitting your design to Quality Lapel Pins you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other person/entity’s intellectual property rights. You also agree not to hold Quality Lapel Pins, Inc. responsible for any legal issues that may arise. Quality Lapel Pins, Inc. owners and employees assume no liability in trademark or copyright disputes. You have agreed you have permission to reproduce the approved artwork and take full responsibility for any copyright or trademark infringement. In the event that a legal dispute arises, it is agreed that the exclusive jurisdiction and venue for such a dispute is Jefferson County, Colorado, USA., and that the prevailing party is entitled to an award of reasonable attorney’s fees before trial or hearing, during trial or hearing, after trial or hearing, and/or appeal. Should Quality Lapel Pins be named in a copyright/trademark infringement lawsuit arising out of Quality Lapel Pins’ use of a copyright/trademark protected item provided by you for use in your product, you agree to indemnify Quality Lapel Pins for any damages and/or litigation-related expenses borne by Quality Lapel Pins. Purchase of merchandise from Quality Lapel Pins in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you. All sales are final. Due to the custom nature of the products we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. You agree to indemnify, defend and hold harmless Quality Lapel Pins, and its officers, directors, employees, agents, licensors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms, or any activity related to use of the Site (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Quality Lapel Pins offers secure online credit card processing as a convenience to our customers which is available 24/7. Our hope is that you will find this payment system quick and convenient. The security of your financial and personal information is of the utmost importance to us, and we pledge to ensure that your information is handled in the safest and most secure fashion (please contact your salesperson to discuss our security procedures). As an added security feature, Quality Lapel Pins will delete any order that is processed via credit card 1 month after payment has been processed (your credit card information is not kept on file for future orders).
Products damaged or lost while in possession of a carrier (such as FedEx, DHL, UPS, USPS, XPS or any other private or paid carrier) are not the responsibility of Quality Lapel Pins. You must file a claim directly with the carrier used on that shipment for any issues or means of reimbursement.
